Here at Alpha Batteries we ensure all of our batteries are manufactured to high standards. You don’t need to register your warranty, we keep your sales record securely and safely and your warranty period is as published per product on our website. We also believe in letting our customers see exactly what is covered in the unlikely event of a failure. Like all electrical items our batteries are guaranteed against premature failure due to manufacturing or material defects only. In the event of such battery failure we are here to help and resolve any unlikely issues as promptly as we can.
For help and advice regarding maintaining your battery please visit our battery maintenance guide.
Car, Commercial & Agricultural
- Warranty period is as listed in product details and on dated invoice
- Warranty only eligible if correct battery is fitted to vehicle
- Warranty covers premature failure due to manufacturing or material defects only
- Warranty is valid only to the purchaser of the battery and is not transferable
- Warranty does not cover wear and tear, misuses and negligence either before or during use
- Warranty does not cover sulphation
- Warranty does not cover failure as a result of under,over charging or any other alternator problems
- Warranty does not cover failure if battery is paired with other batteries not from Alpha Batteries in the same setup
- Warranty does not cover failure resulting from any fluids other than distilled water to maintain non sealed batteries
All batteries are to be returned to Alpha Batteries for testing. This is the responsibility of the customer and not Alpha Batteries. We can however provide a collection service at the current couriers rate. Please contact us for a quote.
Leisure
- Warranty period is as listed in the product details on our website
- Warranty covers premature failure due to manufacturing or material defects only
- Warranty is valid only to the purchaser of the battery and is not transferable
- Warranty does not cover wear and tear, misuses and negligence either before or during use
- Warranty does not cover sulphation – The chemical reaction caused by a battery being left in a discharged state.
- Warranty does not cover failure as a result of under, overcharging or any other charging problems. You must ensure your charging regime matches the type of battery purchased. Details of your charger will be required in the event of a warranty claim. Should your charging regime not match your battery type then the claim will be void.
- Warranty does not cover the loss of capacity over a period of time due to deep cycling over 50% depth of discharge. The warranty period on your battery does not guarantee capacity running times over the course of the warranty. Reduced running times on your battery will in most cases be caused by the battery achieving it’s designed cyclic lifespan. Depending on the conditions placed on the battery this is subjective and is determined differently from user to user.
- Failure if the battery is paired with other batteries not from Alpha Batteries in the same setup and of the same capacity
- Failure due to incorrect application. For example, low cyclic batteries used in a high cyclic environment.
In the event of a warranty claim all batteries are to be returned to Alpha Batteries for testing. This is the responsibility of the customer and not Alpha Batteries. We can however provide a collection service at the current courier’s rate. For batteries up to 135ah capacity, the cost of return and testing is £20. Batteries over 135ah and multiples will require a pallet network return which costs £50. This covers the cost of a third party courier to collect, our testing/repair and the subsequent return. Should your battery be found faulty this cost is reimbursed to you and a replacement sent.
Golf & Mobility
- Warranty period is as listed in product details and on dated invoice
- Warranty covers premature failure due to manufacturing or material defects only
- Warranty is valid only to the purchaser of the battery and is not transferable
- Warranty does not cover sulphation
- Warranty does not cover wear and tear, misuses and negligence either before or during use
- Warranty does not cover failure as a result of under,over charging or any other charging problems
- Warranty does not cover loss of capacity over a period of time due to poor charging and negligence
All batteries are to be returned to Alpha Batteries for testing. This is the responsibility of the customer and not Alpha Batteries. We can however provide a collection service at the current couriers rate. Please contact us for a quote.
Industrial
- Warranty period is as listed in product details and on dated invoice
- Warranty covers premature failure due to manufacturing or material defects only
- Warranty is valid only to the purchaser of the battery and is not transferable
- Warranty does not cover sulphation
- Warranty does not cover wear and tear, misuses and negligence either before or during use
- Warranty does not cover failure as a result of under,over charging or any other charging problems
All batteries are to be returned to Alpha Batteries for testing. This is the responsibility of the customer and not Alpha Batteries. We can however provide a collection service at the current couriers rate. Please contact us for a quote.
Did you know that over 90% of warranty claims within the battery industry are due to a fault with the following:
Vehicle malfunction, charger malfunction, negligence and incorrect application. Modern battery manufacturing has moved on significantly and the rate of battery failure due to manufacturing defects has been reduced to around as little as 1.5%.
Provided the right battery is used in the right application, the chances of you having a battery problem will be minimal. All batteries have a finite lifespan which is governed by the conditions under which the battery operates. Batteries caused by sulphation, wear and tear, over charging, under charging and deep cycling are not manufacturing faults and are not covered by the Alpha Batteries guarantee.
For help and advice regarding maintaining your battery please visit our battery maintenance guide.